At Kynalia, we aim to make receiving your dog’s daily wellness support simple and reliable.
Subscription Orders — FREE Shipping
All active subscription orders include free premium tracked shipping.
One-Time Purchases — £3.99 Shipping
A flat £3.99 shipping fee applies to one-time purchase orders.
Orders are typically processed within 2–3 business days. Orders are not processed or shipped on weekends or public holidays.
During periods of unusually high order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you.
Once dispatched, orders typically arrive within 3–4 business days.
Please keep in mind that this delivery estimate begins after your order has been processed and dispatched. Delivery times may occasionally vary due to carrier delays, weather, holidays, or other circumstances outside of our control.
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours after dispatch to become active on the carrier’s website.
Please review your shipping information carefully before completing your order.
If you notice an incorrect shipping address after placing your order, contact us as soon as possible at support@kynalia.co.uk
We will do our best to update the address before fulfillment. However, once an order has been processed or dispatched, we cannot guarantee that changes can be made.
In rare cases, an item may be temporarily unavailable or back-ordered. If this affects your order, we will contact you with an update.
Kynalia is not responsible for carrier delays occurring after an order has been dispatched, but our support team will be available to help with any delivery concerns.
For questions regarding your shipment or order, please contact our customer support team.
Email: support@kynalia.co.uk
