At Kynalia, we want you to feel confident ordering from us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To request a return, contact us at support@kynalia.co.uk within 30 days of delivery and include:
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping method when returning an order, as Kynalia cannot be responsible for return packages lost in transit.
To be eligible for a standard return, products must be:
For health, hygiene, and product-safety reasons, opened or used products may not be eligible for return unless otherwise covered by our satisfaction guarantee or the product arrived damaged or defective.
If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@kynalia.co.uk within 30 days of delivery.
Please include your order number and, where applicable, photos of the issue so our team can assist you efficiently.
Depending on the circumstances, we may provide a replacement or issue a full refund at no additional cost to you.
Once your approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow up to 14 business days after approval for the refund to appear, depending on your bank or payment provider.
Original shipping charges on one-time purchases are generally non-refundable unless the order arrived damaged, defective, incorrect, or we made an error fulfilling your order.
If you would like to exchange an eligible item, contact us at support@kynalia.co.uk within 30 days of receiving your order.
Our team will provide return instructions and confirm whether an exchange is available.
Customers are responsible for return shipping costs for exchanges resulting from a change of mind or ordering mistake.
Orders may be cancelled within 12 hours of purchase, provided they have not already entered fulfillment.
Because orders may be processed quickly, we cannot guarantee cancellation or modification once fulfillment has begun.
If you need to cancel your order or correct your shipping information, contact support@kynalia.co.uk as soon as possible.
Orders are normally processed within 2–3 business days, followed by an estimated 3–4 business day transit time after dispatch.
Occasional carrier delays may occur due to circumstances outside of our control.
If your tracking has not updated or your order has not arrived within the expected delivery window, contact us at support@kynalia.co.uk so we can investigate the shipment.
If an order is confirmed lost in transit, we will provide an appropriate replacement or refund.
You can manage or cancel future subscription orders according to the terms displayed in your subscription account.
Cancelling a subscription does not automatically cancel an order that has already been processed or entered fulfillment.
If you have any questions about a return, refund, damaged order, or delivery issue, contact our customer support team.
Email: support@kynalia.co.uk
